ee77 Privacy Policy — How We Protect Your Personal Data

1. Information We Collect

When you use ee77, we collect several types of personal information. We want to be completely transparent about what we gather and why. Here is a detailed breakdown of the data ee77 collects from its players:

• Registration Data: When you create your ee77 account, we collect your full name, date of birth, phone number, email address, and the password you choose. This information is essential for creating and securing your account.
• Identity Verification Data: To comply with regulations and prevent fraud, ee77 may ask you to provide a copy of your national ID card, passport, or other government-issued identification. We may also ask for proof of address or a photo of the mobile wallet linked to your account.
• Financial Data: When you make deposits or request withdrawals on ee77, we record the transaction amount, payment method, transaction reference number, and the name on the payment account. We do not store your bKash, Nagad, or Rocket PIN.
• Gaming Activity Data: ee77 records your gaming history, including games played, bet amounts, win/loss records, bonus claims, and session durations. This data helps us provide customer support and detect any irregular activity.
• Device and Technical Data: When you access ee77, our servers automatically record your IP address, browser type, operating system, device model, screen resolution, and the pages you visit. This helps us optimise the platform for different devices and troubleshoot technical issues.

2. How We Collect Information

ee77 collects your information through three main channels:

• Directly from You: Most of the personal data we hold comes directly from you when you register, update your profile, contact support, or submit verification documents on ee77.
• Automatically: Technical data such as your IP address, browser type, and device information is collected automatically when you visit ee77. This happens through standard web server logs and similar technologies.
• From Payment Providers: When you complete a deposit or withdrawal through bKash, Nagad, or Rocket, our payment processing partners may share transaction confirmation details with ee77 to verify that the payment was successful.

3. How We Use Your Data

ee77 uses your personal information for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

• Account Management: To create, maintain, and secure your ee77 account. Your name, phone number, and email allow us to identify you and communicate important account updates.
• Processing Transactions: To process your deposits and withdrawals on ee77 accurately and quickly. Your financial data ensures that money reaches the right account.
• Identity Verification: To verify that you are who you claim to be, that you meet the minimum age requirement, and that you are not using someone else's identity or payment methods on ee77.
• Customer Support: To respond to your questions, resolve disputes, and handle complaints. Your gaming history and transaction records help our support team investigate issues effectively.
• Platform Improvement: To analyse usage patterns and improve the ee77 platform. We look at aggregate data to understand which games are popular, which pages have issues, and how we can make the experience better for Bangladeshi players.
• Security and Fraud Prevention: To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities on ee77. Unusual patterns in deposits, withdrawals, or gameplay may trigger security reviews.
• Legal Compliance: To meet our legal and regulatory obligations. In certain circumstances, ee77 may be required to share information with law enforcement or regulatory authorities.

4. Data Sharing and Third Parties

ee77 does not sell your personal information. Period. However, there are limited situations where we may share certain data with trusted third parties:

• Payment Processors: When you deposit or withdraw money, your transaction details are shared with our payment processing partners (such as bKash, Nagad, or Rocket gateways) to complete the transaction. These partners are bound by their own privacy policies and data protection standards.
• Game Providers: The games on ee77 are supplied by licensed third-party developers. When you play a game, certain technical data (such as your player ID and bet amounts) is shared with the game provider to run the game correctly. Game providers do not receive your personal identity details.
• Legal Authorities: If ee77 receives a valid legal request from law enforcement, a court, or a regulatory body, we may be required to disclose specific player data. We will only share the minimum amount of information necessary to comply with the request.
• Service Providers: ee77 uses trusted service providers for hosting, security monitoring, and customer support tools. These providers have access to certain data only as needed to perform their services for ee77, and they are contractually obligated to protect your information.

5. Cookies and Tracking Technologies

ee77 uses cookies and similar technologies to improve your experience on our platform. Here is what you should know:

• Essential Cookies: These are required for ee77 to function properly. They keep you logged in, remember your language preferences, and ensure secure navigation. You cannot disable these without breaking site functionality.
• Analytics Cookies: These help us understand how players use ee77 — which pages are most visited, where users encounter errors, and how long sessions last. This data is aggregated and does not identify individual players.
• Performance Cookies: These help ee77 load faster by caching certain resources on your device. They improve the overall speed and responsiveness of the platform.

ee77 does not use third-party advertising cookies or tracking pixels from external ad networks. We do not track your browsing activity outside of the ee77 platform.

6. Data Storage and Retention

Your personal data on ee77 is stored on secure servers located in data centres with physical and digital security measures. We retain your information for as long as your account is active and for a reasonable period after account closure to meet legal, regulatory, and dispute resolution requirements.

Specifically, ee77 retains the following data for the following periods:

• Account information: Retained for the duration of your account plus 5 years after closure.
• Transaction records: Retained for a minimum of 5 years after the transaction date, as required for financial compliance.
• Gaming history: Retained for 3 years after the activity date.
• Support tickets: Retained for 2 years after resolution.
• Technical logs (IP addresses, device data): Retained for up to 12 months.

7. Your Rights

As an ee77 player, you have several rights regarding your personal data:

• Right to Access: You can request a copy of all personal data ee77 holds about you. We will provide this within 30 days of your request.
• Right to Correction: If any of your personal information on ee77 is incorrect or outdated, you can request that we update it.
• Right to Deletion: You can request that ee77 delete your personal data. We will comply with your request except where we are legally required to retain certain records.
• Right to Restrict Processing: You can ask ee77 to limit how we use your data in certain circumstances, such as while a dispute is being investigated.
• Right to Withdraw Consent: Where we process data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We will verify your identity before processing any data request to prevent unauthorized access.

8. Children's Privacy

ee77 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has created an account on ee77, we will immediately close that account and delete all associated personal data. If you believe that a child under 18 has registered on ee77, please contact us at [email protected] so we can take immediate action.

Parents and guardians are encouraged to monitor their children's internet usage and ensure they do not access online gaming platforms like ee77. We recommend using parental control software to block access to age-restricted websites.

9. Changes to This Privacy Policy

ee77 may update this privacy policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our data protection measures. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage all ee77 players to review this privacy policy periodically. If we make significant changes that affect how we handle your personal data, we will notify you through an on-platform announcement or email where possible. Your continued use of ee77 after any changes to this privacy policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how ee77 handles your personal data, please do not hesitate to reach out. Our data protection team is here to help:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours.
• Data Requests: Formal requests for data access, correction, or deletion will be processed within 30 days.